This website reports (by reporter Zhou Xuanqian): Recently, China Merchants Bank's Shanghai and Zhuhai branches joined forces to complete a service relay spanning thousands of miles, helping a customer recover lost important documents and a wallet within hours. Their efficient collaboration and warm service earned the customer's heartfelt gratitude.
Ms. Zhang, an entrepreneur in the medical technology industry, lost her wallet containing important documents and several bank cards while on a business trip to Shanghai. She was busy with her company's IPO at the time and was extremely anxious after losing the wallet. Fortunately, a kind-hearted Shanghai resident found the wallet and discovered a China Merchants Bank card inside. Trusting the bank for many years, the resident handed it over to a familiar China Merchants Bank account manager—Li Jiani, the branch manager of the Shanghai Hongsong East Road branch of China Merchants Bank.
This trust from a stranger became the starting point of a heartwarming story. Upon receiving the wallet, Li Jianni immediately contacted China Merchants Bank's Zhuhai branch and urgently communicated with Ms. Zhang's account manager in Zhuhai, quickly coordinating efforts between Shanghai and Zhuhai. China Merchants Bank's Zhuhai branch promptly assisted in verifying the situation, and a warm "return channel" was efficiently established within the bank's system. When Ms. Zhang received her intact wallet from the bank staff, she exclaimed with surprise, "I never expected to find my wallet so quickly through the bank! Everyone around me says it's like a dream!" She admitted that the documents inside the wallet were extremely important to her, and the successful return was thanks not only to the honest person who found it but also to China Merchants Bank's efficient and professional service. Behind this swift "return to its rightful owner" lies not only the social trust that China Merchants Bank has built up over the years but also the service philosophy, service awareness, and collaborative spirit deeply rooted in the hearts of its employees.
