Recently, reporters learned from the Industrial and Commercial Bank of China (ICBC) that the bank successfully intercepted a cross-border fraudulent remittance for a customer studying abroad through efficient cross-departmental collaboration, promptly recovering HKD 200,000 in tuition fees, which was highly praised by the customer.
At around 7 a.m., the Industrial and Commercial Bank of China (ICBC) remote banking center received an urgent call from a customer. The customer had been tricked into transferring HKD 200,000 in tuition fees to a Hong Kong bank the previous day by fraudsters. Realizing the anomaly, the customer called for help. ICBC customer service specialists astutely identified the potential for cross-border fraud. While calming the customer's anxiety, they immediately processed the account loss report, verified the remittance progress, and guided the customer online through the process of applying for a refund. Leveraging ICBC's cross-departmental collaborative "green channel," branch emergency personnel and customer service specialists worked efficiently to expedite key processes such as account verification and fund freezing. From the customer's call to the full refund of HKD 200,000, the entire process took only 104 minutes. After the funds arrived, the customer was finally relieved and repeatedly expressed their gratitude to ICBC for their rapid response and professional service.
Against the backdrop of increasingly complex cross-border transaction fraud risks, ICBC has always adhered to the principle of "finance for the people," fulfilled its responsibilities as a major bank, continuously improved its risk monitoring and disposal mechanisms, and effectively safeguarded the people's "wallets" with "minute-level" high-efficiency responses, striving to build a trustworthy and satisfactory bank that is close to you.
